Ok - interesting update for you:
Had to explain all the issues to my German girlfirend + she called Samsung.de - yes I just realized I forgot to mention I'm an Australian in Germany
The code on the back of the machine is. BD-P3600
EDC
The player INFO screen says: BD-P3600
XEF
[eject draw + hold info button - thank you forum tips]
... this seems to be the problem - maybe with everything...
EDC = European Player
BUT XEF = France.....
It should be
XEC for Germany....
They suggested this also explains the Internet Service Test problems - as I need the XEC unit for the NET to work.
The shop was as surprised as I was + instead of giving me one they have in stock - have requested an XEC unit from Samsung to swap it in a few days...
The realy obvious clue was the manual was in French - I though it was Russian at a glance

and maybe a grey market unit etc - but didn't even bother flicking thru it for the English section, because I had the ENG Version 2 manual off the net.
will keep you posted //matt